FAQ

product information

● If you need any assistance with product sizing, please contact our customer service team and they will be more than happy to assist you.

Do you have more sizes?

● We can customize sizes for all products, please contact us:
whatsapp: +86 13265747910
sales@cba-watch.com

Order
Where is my order?
If your order does not arrive when you expect it, please check the following:

● Check to see if you have received the confirmation email from us.

● Check the tracking link in your delivery confirmation email for the latest information on where your package is located.

● Log in and view your account on our website. Is your shipping address correct? Are your contact details up to date?

● Check for text messages, emails, and try-delivery cards from one of our couriers. Your package may be waiting for pickup at a local delivery station, or you may need to reschedule your delivery.

● Check to see if someone else who lives at your address has received your package.

● If you still cannot find your package, please contact our customer service team with your order number. We will work hard to find your package immediately.

● All of our shipments are insured to the necessary value, so if they are not found we will arrange a replacement or refund for you.

There is a problem with the order I received.

● If there is a problem with the order you received, please contact our customer service team as soon as possible. We will do our best to resolve this issue as soon as possible.

How do I know if my order was successful

● We will confirm by email that your order has been received and is being processed. Once your order is packed and ready to leave our warehouse, you will receive a further shipment confirmation email.

to pay
What payment methods do you accept?

● We accept credit cards and PayPal as payment methods

How to pay with PayPal

● If PayPal payment is selected, select PayPal when checking out, and the order can be completed without online payment. Please contact us after your order is complete. Tell us your order number and pay via PayPal
whatsapp:+86 13265747910
sales@cba-watch.com

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