Return & Refund

We have a 3-day return policy, which means you have 3 days to request a return after you receive the item.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at sales@cba-watch.com. If your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without prior request for return will not be accepted.

For any return issues, you can contact us at sales@cba-watch.com anytime.

damage and problems
Please inspect your order upon receipt and if the item is defective, damaged or you have received the wrong item, please contact us immediately so we can evaluate the problem and make the right thing to do.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), custom-made products (such as special orders or personalized items) and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we do not accept returns on specials or gift cards.

exchange
The quickest way to make sure you get what you want is to return the item you have, and once the return is accepted, purchase the new item separately.

Refund
We will notify you when your return has been received and inspected, and let you know if your refund has been approved. If approved, you’ll be automatically refunded to your original form of payment. Keep in mind that your bank or credit card company may also take some time to process and post the refund.

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